Assistant Manager Customer Services

Location: Lahore,Pakistan

This is a great company, you can build a great future by working with it.You will get many benefits in this institution.We need good, loyal and honest workers.

Assistant Manager – Customer Services is a mid-level management role focused on supervising customer service operations and supporting the Customer Service Manager.

Typical Responsibilities

• Oversee daily customer service operations

• Handle escalated customer complaints and complex issues

• Support, train, and coach customer service representatives

• Monitor service quality, KPIs, and customer satisfaction (CSAT)

• Ensure company policies and service standards are followed

• Prepare reports and assist in process improvements

Required Skills

• Strong communication and problem-solving skills

• Leadership and team management

• Customer relationship management (CRM) knowledge

• Conflict resolution and decision-making

• Basic reporting and operational analysis

• Monitor service quality, customer satisfaction, and performance metrics.
• Coordinate with internal teams to resolve escalated issues.
• Maintain documentation and reporting of customer interactions.
• Assist the COO in meeting preparations, presentations, and follow-ups.
• Communicate professionally with foreign associates on behalf of the COO.
• Draft emails, reports, and deliver presentations when required.

Skills:

Communication Skills

Executive Presentation Skills

MS Office

Multitasking Skills

Job Details: